When you order any of our Products, you agree to be bound by these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order Products from our Website.
Including: all of the tabs and sub-tabs listed below:
1. UNDERSTANDING THESE TERMS AND CONDITIONS
1.1 Where certain words and phrases are used in these Terms and Conditions, they have a certain meaning. Where a defined term is used, it has the meaning given to it in the paragraph of these Terms and Conditions where it is defined.
1.2 Where we refer to "we", "us" or "our", we are referring to OLIVIER LEMAIRE. When we refer to "you", "your" or "yours", we are referring to you as the person purchasing Products from our Website.
1.3 We have used headings to help you understand these Terms and Conditions and to make it easy to find particular information. These Terms and Conditions, and any contract between you and us, are only available in French. We will not archive any contract between you and us. We therefore recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may change these Terms and Conditions from time to time, as set out in paragraph 14 below). Please check the Website each time you order Products to ensure that you understand the legal terms that apply to the Contract at that time.
2. ABOUT US
2.1 OLIVIER LEMAIRE est une SAS, enregistrée en FRANCE sous le numéro SIRET 908 945 462 00012 au Registre du Commerce et des Sociétés de Lille Métropole et sous le numéro Intra-communautaire FR43908945462. Nous gérons le site Web www.olivierlemaire.com. Notre siège social se situe au 270 rue des fusillés, ferme du sens, à Villeneuve d’Ascq (59493) FRANCE.
2.2 Si vous souhaitez nous contacter, veuillez utiliser le formulaire fourni sur la page « Nous contacter » sur notre Site Web ou directement à l’adresse email@example.com. Notre équipe du service à la clientèle se fera un plaisir de vous aider.
3. OUR PRODUCTS
3.1 OLIVIER LEMAIRE launches new natural and premium cosmetic skin care lines based on decades of know-how. Our highly concentrated active ingredients provide an effective treatment for ageing and skin health. Anti-ageing care is an important need in our society. Our R&D department devotes its research and attention to the development of ever more innovative, high-performance and refined formulas that are exclusively natural.
We provide new beauty solutions, our desire is to surprise, innovate and be ahead of the other players in the market, by proposing exclusive and unique treatments.
To develop our visibility and increase our notoriety on the cosmetic and beauty market, OLIVIER LEMAIRE opts for visually powerful communication codes, resolutely artistic and anchored in the modernity of a French know-how...
3.2 The images of Products present on our Website are provided for illustrative purposes only. The packaging and presentation of the Products may vary from the images on our Website and from the collections that will evolve over time.
3.3 Many of our Products are available in different formats, weights, quantities and varieties (professional and retail formats). The various options for each Product are set out on the relevant Product page on our Website.
3.4 All Products shown on our Website are subject to availability. We will inform you by email or telephone as soon as possible if the Product you have ordered is not available, either postpone the order until the desired Product is in stock, or replace the missing Product with one of equivalent quality and price. If neither of the above solutions are suitable for the customer, a refund of the amount paid will be made.
4. YOUR ACCOUNT (pending activation)
4.1 You do not need to register to browse our Website or purchase Products on our site. However, if you choose to register and create an account with OLIVIER LEMAIRE, you will enjoy all the benefits of our Website and we will have the opportunity to personalise your experience to make your purchases easier.
4. 2 When you create an account, you can store your debit or credit card information to make the payment process easier and faster, save and change your delivery addresses and billing information, and view your previous purchases and order history.
4.3 When you register or purchase Products on our Website, you will be required to provide certain information, including your name, telephone number and email address. You will also need to provide valid details of a credit card that you are legally entitled to use. We reserve the right to ask you for any additional proof of your billing information if we feel it is necessary. You confirm that all information you provide to us at any time is true, accurate and complete.
5. PURCHASE OF PRODUCTS ON OUR WEBSITE (pending activation)
5.1 Vous ne pouvez acheter des Produits sur notre Site Web que si vous avez au moins 18 ans.
5.2 Vous ne pouvez pas acheter des Produits sur notre Site Web à des fins commerciales et/ou de revente.
5.3 Notre processus de commande vous permet de vérifier celle-ci et de modifier toute erreur avant de nous envoyer la commande. Veuillez prendre le temps de lire et de vérifier votre commande à chaque page du processus. Vérifiez en particulier les quantités, formats et poids de chacun des Produits que vous commandez.
5.4 En cliquant sur «ACHETER» vous vous engagez à acheter et payer les produits qui se trouvent sur votre commande. (Cela constitue votre acceptation d’un contrat avec OLIVIER LEMAIRE consistant à l’achat des produits de votre commande.) Ce Contrat est soumis aux présentes Conditions générales. En passant une commande, vous confirmez que vous acceptez ces Conditions générales.
5.5 Après avoir passé votre commande, vous recevrez un courrier électronique vous informant que nous avons bien reçu votre commande. Veuillez noter que cela ne signifie pas que votre commande a été acceptée.
5.6 Si nous acceptons votre commande, nous vous le confirmerons par un courrier électronique (Confirmation d’expédition).
5.7 Seuls les Produits énumérés dans la Confirmation d’expédition sont inclus dans le Contrat entre vous et nous. En cas d’erreur, veuillez nous contacter dans les plus brefs délais à l’aide du formulaire qui se trouve sur la page (« Nous Contacter » de notre Site Web).
5.8 Si nous ne sommes pas en mesure de vous fournir un Produit (parce que, par exemple, ce Produit n’est pas en stock ou n’est plus disponible), nous réduirons votre commande et ne livrerons que les articles disponibles. Si vous avez déjà réglé le ou les Produits, nous vous rembourserons le montant des articles non livrés dès que possible.
6. PRODUCT PRICES
6.1 The price is quoted in Euros (€) and includes all taxes. The price is non-negotiable and no additional charges will be made thereafter.
In accordance with legal requirements, our cosmetic items are subject to VAT at 20% and our hand cleansing gel items are subject to VAT at 5.5%.
6.2 The price of the Products will be the same as that shown on our Website and updated from time to time. We take all reasonable steps to ensure that the price of the Products is correct at the time the information is entered into the system. However, it is always possible that, despite our efforts, some of the Products displayed on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of the error and give you the option to continue purchasing the Products at the correct price or to cancel your order. We will not supply the Products to you at a lower price where a pricing error occurs. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the ordering process, we will treat your order as cancelled.
6.3 The price of the Products may change from time to time, due to the wide variability in the cost of our raw materials and packaging or due to promotions. However, such changes will not affect any order which we have confirmed by an Order Acceptance.
7. METHODS OF PAYMENT
7.1 You may pay for the Products by debit or credit card. We accept the following payment methods: Visa, MasterCard, AmericanExpress, ApplePay, Paypal.
7.2 By ordering Products from our Website, you authorise us to conduct credit and anti-fraud checks on you and the payment method you have provided. These checks may be necessary to, among other things, verify your identity, validate your credit or debit card, obtain an initial credit or debit card authorisation and/or authorise purchases. You authorise us to disclose the information you have provided, including your personal information, to third parties such as banks and credit report providers for the purposes of these checks. You further agree that such third parties may keep a record of such information. You also agree that we may share information from such checks with third parties, including fraud prevention and credit reference agencies. We reserve the right to implement additional payment security systems from time to time.
7.3 If the amount due for your order cannot be debited or invoiced for any reason, your order will be cancelled. (We will notify you of this using the contact details you provided during the order process.)
7.4 Your payment will only be debited when your order is dispatched (at which point we will take full payment for the Products and any applicable charges).
8.1 Your order will be delivered within the estimated delivery time unless an event beyond our control occurs (see paragraph 13 below for more information on such events). If we are unable to deliver the order by the estimated date due to an event beyond our control, we will provide you with a new estimated delivery date.
8.4 The customer agrees to complete the order form accurately. In the event of error in the wording of the recipient's details, OLIVIER LEMAIRE cannot be held responsible for the impossibility of delivering the recipient or for a possible return. If the customer wishes to have the package redirected to another address, the additional costs will be charged to the customer.
8.3 Delivery will be made when we deliver the Products to the address provided by you. (Please ensure that the delivery information provided is correct, as we are not responsible for any delays or failures in delivery resulting from customer error).
8.4 You must comply with all applicable laws and regulations of the country for which the Products are intended. We will not be liable if you breach any such laws or regulations.
9. RETURNS / REFUNDS
9.1 Your complete satisfaction with the Products you have ordered from us is very important to us. If you have any problems with the Products you have ordered, please contact our customer service team using the form provided on the Contact Us page of our Website available at firstname.lastname@example.org. Details of your right to cancel the Contract with us and how to do so are set out below and in the Order Acceptance we send to you.9.2 In accordance with Articles L.221-5 9.2 Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any product that is damaged, incomplete, damaged or whose packaging has deteriorated will not be taken back), in order to request a refund without penalty. <9.3 If you wish to return any products to us, please inform us by contacting our Customer Services team on +33 (0)3 20 64 71 80 or by emailing Customer Services. We will send you an email confirming receipt of your return request. We advise you to keep a copy of this email (and a copy of any email you send to us).9.4 You will receive a full refund of the price paid for the Products. We will process your refund as soon as possible and in any event within 14 days of our receipt of the returned Products. (as described in paragraph 9.3 above). We will refund you to the credit card used to pay for the order.9.5 In order to receive your refund, you must return the Products to us as soon as possible. You are responsible for taking care of the Products until they are returned to us. The Customer must therefore place the undamaged packaging containing the Product in suitable packaging with the return label on it, before sending it by post. The Customer must also enclose a copy of the invoice or any other element that identifies the Order in question and its owner. <9.6 We advise you to return them to us by recorded delivery and to retain proof of posting. We will not be able to provide you with a full refund if the Products are not returned to us, if they arrive damaged or if they have been opened or lost. OLIVIER LEMAIRE reserves the right to refuse a refund for any returned Products.
L’adresse de retour est : 270 rue des fusillés – ferme du sens – 59493 VILLENEUVE d’ASCQ – FRANCE
9.7 In the unlikely event that the Products we sell to you are defective or different from their description, you may have additional legal rights to receive a refund for those Products. These rights are not affected by our general returns policy (set out above) or these Terms and Conditions. You can obtain advice on your rights from your local or national consumer protection agency.
10. OUR RESPONSIBILITY
10.1 If we breach these Terms and Conditions, we are liable for any loss or damage you suffer which is a foreseeable consequence of our breach of these Terms and Conditions or our negligence. But we are not liable for loss or damage that is not foreseeable. A loss or damage is foreseeable if it is an obvious consequence of our breach or was contemplated by you and us when we entered into the Contract.
10.2 We supply Products (including any samples supplied with your order) only for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes. In addition, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of profit.
10.3 We will not exclude or limit our liability in any way for.
10.3.1 death or personal injury arising from our negligence.
10.3.2 fraud or fraudulent misrepresentation.
10.3.3 any matter in respect of which we would be prohibited from excluding or limiting our liability.
11. USE OF OUR WEBSITE
12. USAGE / USE
The resale, use or transformation of our products for any commercial use is strictly forbidden without our authorization.
13. YOUR PERSONAL INFORMATION
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify or oppose data concerning you. To exercise this right and obtain information, you can contact OLIVIER LEMAIRE at email@example.com. In case of error or modification, they can be rectified.
14. EVENTS BEYOND OUR CONTROL
14.1 In rare circumstances, events beyond our reasonable control may delay the performance of our obligations under the Contract. If these events occur, we will endeavour to fulfil our obligations as soon as possible. We cannot, however, accept any liability for losses caused to you which result from our delay or failure to perform our obligations where such delay or failure is due to an event beyond our reasonable control;
14. 2 If an event beyond our reasonable control affecting the performance of our obligations under the Contract occurs;
14.2.1 We will contact you as soon as possible to notify you of the event;
14.2.2 Our contractual obligations will be suspended and the time limits for performance of our obligations will be extended for the duration of the event beyond our reasonable control. Where the event beyond our reasonable control affects the delivery of the Goods, we will agree with you a new date after the event beyond our reasonable control has ended.
15. CHANGES TO THESE TERMS AND CONDITIONS
15.1 We may change these Terms and Conditions from time to time (if, for example, we have made changes to the way we accept your payment, or if a change in the law requires a change to these Terms and Conditions).
15.2 Each time you order Products from us, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website. Please check the Terms and Conditions on our Website each time you order Products from us to ensure that you understand the Terms and Conditions that apply.
Dans l’éventualité où vous auriez une réclamation, nous nous efforcerons de résoudre le problème et d’éviter qu’il ne se reproduise à l’avenir. Veuillez contacter notre équipe du service à la clientèle à l’aide du formulaire fourni sur la page Nous contacter de notre Site Web (disponible à l’adresse Nous Contacter).
17. OTHER IMPORTANT INFORMATION
17.1 We may transfer our rights and obligations under the Contract to another organisation. However, this does not affect your rights or our obligations under these Terms and Conditions.
17.2 The Contract is between you and us. No other person shall have the right to enforce any of its terms.
17.3 Each paragraph of these Terms and Conditions operates separately. If a court or competent authority decides that any one of them is illegal or unenforceable, the rest of the paragraphs remain in force.
17.4 If we fail to insist on your compliance with your obligations under these Terms and Conditions, or if we fail or delay in enforcing our rights against you, it does not mean that we waive our rights against you or that you are not bound to comply with those obligations. If we waive a default by you, we will only do so in writing. Further, it will not mean that we automatically waive any subsequent default by you.
17.5 These Terms and Conditions constitute the entire agreement between you and us and supersede any previous agreement between you and us.
18. APPLICABLE LAW AND JURISDICTION
18.1 These Terms and Conditions are governed by French law. This means that the Contract for the purchase of Products from our Website, and any dispute or claim arising out of or in connection with it, shall be governed by French law.18.2 You agree and we accept that the courts of LILLE shall have exclusive jurisdiction to determine any dispute.
19. CONSEQUENCE OF SHRINKAGE
Right of withdrawal
You may cancel your declaration of contract within 14 days without giving reasons in writing (e.g. letter, fax, e-mail), or - if the item is handed over to you before the deadline expires - also by returning the item. The period begins after receipt of these terms and conditions in written form, but not before receipt of the goods by the recipient (or from the first partial delivery in the case of recurring deliveries of similar items) and not before fulfilment of our information duties.
Consequences of withdrawal
If the withdrawal is valid, the services received by both parties must be returned together with any benefits derived (e.g. interest). If you are only able to return the services received and the benefits (e.g. utility benefits) in part or not at all or only in a deteriorated condition, you are obliged to provide us with compensation. In the case of deterioration and benefits from the goods, you shall only be obliged to provide compensation insofar as the uses or deterioration are due to handling of the goods beyond the verification of their properties and mode of operation. The term "verification of properties and functioning" means that the goods in question have been subjected to a test and trial similar to those generally practised in the trade. Goods that can be sent as parcels are to be returned at our expense and risk. Goods that cannot be sent by parcel post will be collected from you. Obligations to reimburse must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of cancellation or the goods, and for us with their receipt. End of the Conditions of Revocation.
20. INTELLECTUAL PROPERTY
All elements of the site (photographs, illustrations, pictograms, logos, trademarks and descriptions) are and remain the exclusive intellectual property of the seller. The reproduction, representation, exploitation, redistribution or use in any capacity whatsoever, even partially, of the elements of the site, whether software, visual or sound, are subject to the express prior authorisation of the seller.
Last updated November 1, 2022.